TRACK & TRACE
All Parcels are fully traceable and it is your responsibility to track your parcel once it is shipped. The tracking information will let you know if delivery has been attempted or if further details are required in order to deliver. Please track your parcel in order to avoid any unnecessary delays or lost.
Q: How do I know my order is shipped?
A : Please log into your account and go to "View Order Status". Once your order is shipped, your status is marked as "Shipped".
Q: What does my order status means?
Waiting for Payment : We have not received your payment yet after you have submitted your orders. The status will be changed to "Waiting for Shipment" once you have made payment on your orders. Please contact us as soon as possible if you have problems relating in making your payment. Our system might fail to integrate the payment with your order.
Waiting for Shipment: We have received your payment and processing your order now. Parcel will be dispatched within 2 - 4 working days (working days is NOT included Saturday, Sunday and Public Holiday).
Shipped : Your order has been shipped out after packed and tracking number is available in your order details.
Q: Where can I find my tracking/trace number?
Please log into your account and go to "View Order Status" ->> "View Order Details". You could find your tracking number under the Tracking Link column.
Q: Where should I trace my parcel?
A: For Standard Registered Airmail, please visit your local courier company website or DHL Global Mail.
For Express Shipping, please visit www.DHL.com
For FeDex, please visit www.fedex.com
For Aramex, please visit www.aramex.com
Q: What if my parcel appears to be lost in transit during delivery?
A: Please contact us immediately. An investigation will be filed after receiving your form and email. We will contact the courier company to track the location of your parcel. Please expect another further delay for 30 days or more.
Q: Are you responsible for lost parcels?
A: We will not be responsible for lost parcels if the parcels reached destination country or status was shown "Delivered". Customers must contact their local post office for claims or provide clear evidence (in writing) indicating lost of parcel.
Q: What if I have not received my parcel after 28 days from the shipping date?
A: Please contact us within 30 days from the shipping date. An investigation will be filed after receiving your email. We will contact the courier company to track the location of your parcel. Please take note the courier company will not accept any complaints after 30 days from the shipping date.
Please expect another further delay for 30 days or more for courier company to do the investigation.
Please take note there are few circumstances for not received your parcel :-
- Address is incomplete/ your local courier company could not find your address (please check with your local courier company by tracking number given)
- Parcel is being hold by country custom for clearance (please contact your local customs office for more information)
There are few countries such as Brazil, Argentina and Guam may take longer time than standard shipment time frame. (Up to 60 working days for delivery)
Q: I gave wrong address when I made order, but order shipped?
A: Please ensure that the correct delivery address is provided during the order process. All delivery addresses are unable to make any adjustment once already in processing. We will not be responsible if the wrong delivery address is given. You have to pay for the second shipping fee to re-send the parcel. We will re-send the parcel to you only we have receive returned parcel.
Q: What should I do if my parcel returned to Kazzue?
A: There are couple reasons that your parcel will returned to our warehouse :-
- Shipping address is incomplete
- No one was around to collects the parcel after the last collection period
Re-send shipping fee will be borne on you. Parcel will be re-send to you after we have received the returned parcel.
Business hours : Monday-Friday (Excludes Weekend & Public Holidays)