TRACK & TRACE
How do I know my order has been shipped?
Log in to your account and go to “View Order Status”. Once shipped, your order status will be updated to Shipped and a tracking number will be available.
What do the order statuses mean?
Waiting for Payment: Payment not received yet.
Waiting for Shipment: Order is being processed (2–4 working days).
Shipped: Tracking number is available.
Waiting for Shipment: Order is being processed (2–4 working days).
Shipped: Tracking number is available.
Where can I track my parcel?
Standard Mail: https://track.quantiumworldwide.com/
DHL: https://www.dhl.com
FedEx: https://www.fedex.com
Aramex: https://www.aramex.com
DHL: https://www.dhl.com
FedEx: https://www.fedex.com
Aramex: https://www.aramex.com
What if my parcel is delayed or lost?
Please contact us immediately. An investigation will be opened with the courier and may take up to 30 days or longer.
What if my parcel is returned to sender?
Parcels may be returned due to incorrect address, failed delivery attempts, or unclaimed parcels.
Once received back, we will contact you regarding reshipment. A reshipping fee will apply.
Once received back, we will contact you regarding reshipment. A reshipping fee will apply.