- Returned item(s) must be in its original condition (unused and unopened) with no scratch, damage or breakage of any kind.
- Pack the item(s) to return and ship it back to us within 3 days from the date your return request was approved.
- Re-turn shipping cost is borne by you unless it is subject to few circumstances as below. (i & ii)
- Re-send shipping cost is borne by you unless it is subject to few circumstances as below. (i & ii)
- Please take note returned item(s) are your responsibility until it reaches us. We recommend you to send the parcel using a courier services for your own protection.
- Please keep the tracking code with you in case we shall need them for reference or you can send us the tracking code.
(i) Defective Item(s)
Defective item may returnable within 7 days of receiving them for the first day.
Product was torn or broken in SEALED bottle
Product was in odd shape in SEALED bottle
Product was expired in SEALED bottle
If you received the defects item as above, kindly provide the supporting details :-
- Order number
- Image of the defect item (No replacement or refund without image)
Please take note returned defects item will be inspected thoroughly. Item has any sign of used cannot be refundable.
Item NOT Consider Defects
- Color variation from product photos
- Slight design variation from product photos (e.g. print patterns)
- Self-inflicted damage or cut to the product
- Customer's subjective opinions on product quality and preference. (water content of the lenses, etc)
(ii) Incorrect Item ReceivedWe apologize for the incorrect item you have received. Incorrect item is exchangeable within 7 days of receiving them for the first day.
Kindly provide us the supporting details :-
- Order number
- Image of the incorrect item (No replacement or refund without image)
We will arrange for a replacement if item is in stock. If item is out of stock a refund will be issued to you. The re-send shipping charges will borne by Kazzue.
We will not be held liable for lost of package if the package reached destination country or status was shown "Delivered". Customers must contact their local post office for claims or provide clear evidence (in writing) indicating lost of parcel.
Business hours : Monday-Friday (Excludes Weekend & Public Holidays)